At Receiving Everlasting Grace And Love Counseling Services, we are committed to protecting your privacy and safeguarding all personal and health information you share with us. This notice explains what information we collect, how we use it, and how it is protected in accordance with HIPAA and federal/state regulations.

1. What Personal Information We Collect

We collect only the information necessary to provide you with mental health services, including:

• Your name, phone number, email address, and mailing address
• Emergency contact information
• Insurance information (if applicable)
• Health and mental health–related information you share during sessions or through forms
• Technical information related to scheduling, billing, and communication preferences (e.g., SMS consent)

2. How Your Personal Information is Used

Your information is used solely for the purpose of:

• Providing mental health services and treatment
• Scheduling appointments and sending reminders (including text messages, if you consent)
• Communicating about your care, progress, or treatment planning
• Billing, insurance claims, and administrative functions
• Ensuring continuity and quality of care
• Meeting legal, ethical, and regulatory requirements

We do not use your information for marketing or advertising.

3. Who Your Personal Information Is Shared With

Your personal information may be shared only when necessary, and only with:

• Licensed clinicians or supervised clinical staff involved in your care
• Insurance companies for billing or authorization of services
• Third-party practice management systems used for scheduling, billing, or secure record-keeping
• Emergency services if there is a safety concern or crisis
• Legal entities as required by law (e.g., court orders, mandated reporting)

We do NOT share your information with marketers, advertisers, or any unauthorized parties.

4. SMS Consent & Privacy

If you choose to receive SMS/text messages from us:

• Your phone number will only be used for appointment reminders, scheduling updates, or clinically relevant communication.
• SMS consent is NOT shared with third parties or affiliates.
• You can opt out of SMS communication at any time by replying STOP.

5. Data Security

We use HIPAA-compliant systems and administrative safeguards to protect your information, including:

• Encrypted electronic health record systems
• Secure communication channels
• Internal access controls
• Restricted sharing strictly on a “minimum necessary” basis

6. Title: SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from (Regal Counseling). This includes SMS messages for conversations external. Message frequency varies. Messages and data rates may apply. See privacy policy at privacy URL. Message HELP for help reply stop to any messages to opt out